Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Velnoroa. 1. Information We Collect When you visit our website, we automatically collect certain information about your device, including: Web browser IP address Time zone Cookies installed on your device Additionally, as you browse the site, we collect information about: Pages or products you view Websites or search terms that referred you How you interact with the site We refer to this as “Device Information.” When you make a purchase, we collect: Name Billing address Shipping address Payment information (processed securely via third-party providers) Email address Phone number (if provided) We refer to this as “Order Information.” 2. How We Use Your Information We use the collected information to: Process and fulfill your orders Communicate with you Screen orders for potential risk or fraud Improve our website and services Provide marketing and promotional content (if you opt in) 3. Sharing Your Information We may share your personal information with third parties to help us operate our business, such as: Payment processors (e.g., Stripe, PayPal) Shipping and logistics providers Analytics providers (e.g., Google Analytics) We may also share your information to comply with legal obligations or to protect our rights. 4. Cookies & Tracking Technologies We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can choose to disable cookies through your browser settings. 5. Data Retention We retain your personal information only as long as necessary to fulfill orders and comply with legal obligations. 6. Your Rights Depending on your location, you may have the right to: Access your personal data Request correction or deletion Object to processing of your data To exercise these rights, please contact us via email. 7. Data Security We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the Internet is 100% secure. 8. Third-Party Services Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. 9. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. 10. Contact Us For more information about our privacy practices, or if you have questions, please contact us: Email: support@velnoroa.shop VELNOROA LTD Registered in the United Kingdom Unit 82a James Carter Road Mildenhall, Bury St. Edmunds England, IP28 7DE