Shipping Policy

Thank you for shopping with Velnoroa. Below are the details of our shipping process.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you via email if there is a significant delay.

Shipping Time

Estimated delivery times vary depending on your location:

• United States: 7–12 business days

• United Kingdom: 5–10 business days

• Europe: 6–12 business days

• Canada: 7–14 business days

• Australia: 7–14 business days

• Other countries: 10–20 business days

Please note that delivery times are estimates and may vary due to external factors.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Tracking information may take 2–5 days to update after shipment.

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees depending on your country.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

Shipping Delays

While we strive to deliver your order within the estimated timeframe, delays may occur due to:

• Customs clearance

• Carrier delays

• Weather conditions

• Peak seasons

We are not responsible for delays caused by these external factors.

Incorrect Address

Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery.

We will work with our logistics partners to assist you and provide a suitable solution.

Contact Us

If you have any questions about shipping, please contact us:

Email: support@velnoroa.shop

VELNOROA LTD
Registered in the United Kingdom
Unit 82a James Carter Road
Mildenhall, Bury St. Edmunds
England, IP28 7DE