Returns & Exchanges Policy

Thank you for shopping with Velnoroa. We want you to be satisfied with your purchase. Please review our policy below.
Return Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return:
Items must be unused, unworn, and in original condition
Items must be returned in original packaging
Proof of purchase (order number) is required

We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for return:
Items marked as final sale
Gift cards
Worn, damaged, or altered items
Return Process
To initiate a return, please contact us at:
support@velnoroa.shop
Include:
Your order number
The item(s) you wish to return
Reason for return
Our support team will provide return instructions.
Please do not send items back without contacting us first.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees (if any) are non-refundable.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or product, please return your item and place a new order.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be processed to your original payment method
Please allow 5–10 business days for the refund to appear
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will review the issue and provide an appropriate resolution, such as a replacement or refund.
Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your credit card company
Contact your bank
If you still have not received your refund, please contact us at support@velnoroa.shop
Contact Us
If you have any questions about returns or refunds, please contact:
support@velnoroa.shop
VELNOROA LTD
Registered in the United Kingdom Unit 82a James Carter Road Mildenhall, Bury St. Edmunds England, IP28 7DE
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